NEN COACHING AGREEMENT
Effective April 30, 2026
This Coaching Agreement (“Agreement”) is entered into by and between NEN Coaching (“Coaches”) and the purchasing or participating individual (“Client”) as of the date of purchase, enrollment, or signature.
1. Program Overview
NEN Coaching is a three (3) month intensive coaching experience designed to support parents in de-conditioning reactive patterns and developing the ability to remain regulated, present, and connected during moments of emotional activation.
The program focuses on real-time emotional experiences, guiding Clients to interrupt reactive responses, rebuild trust with their children, and embody grounded, self-led parenting under real-life conditions.
The methodology used includes proprietary frameworks referred to as the “Reactive to Connected Parenting Method.”
The Client understands and agrees that:
This is a coaching relationship for personal development and relational awareness
This is not therapy, counselling, or medical treatment
The work is experiential and may involve emotional discomfort
Bonus Ceremony
This program may include an optional in-person bonus experience (“Ceremony”), to be scheduled at the Coaches’ discretion. The Ceremony may involve one or both parents.
The Client acknowledges that:
The Ceremony is a bonus, not a guaranteed deliverable
Scheduling is subject to availability and logistics
It is non-transferable and holds no cash value
Digital Service Acknowledgment
The Client acknowledges that this program constitutes a digital coaching service that begins upon purchase.
2. Services Provided
The Coaches agree to provide:
1:1 Coaching Sessions
Twelve (12) weekly sessions (90 minutes each)
Conducted via Google Meet, Zoom, or Jitsi
One or more Coaches may be present
In-the-Moment Support
Weekday voice and text support
Hours: 10:00 AM – 2:00 PM and 7:00 PM – 10:00 PM
Response times are not guaranteed
Additional Support
Weekday accountability messaging
Access to selected resources at Coaches’ discretion
The Client acknowledges:
Support is limited to stated hours
No weekend or holiday support
No crisis or emergency services are provided
The Coaches reserve the right to modify delivery at any time.
Program Variations Based on Enrollment Type
Services vary depending on the pricing option selected at purchase.
For promotional or discounted enrollments:
Sessions are conducted with one (1) Coach only
Between-session support is text-only
Voice or real-time support may be limited or unavailable
The Coaches retain full discretion over delivery variations tied to pricing.
3. Client Responsibilities
The Client agrees to:
Attend sessions on time
Participate fully
Communicate respectfully
The Client acknowledges:
Results depend on personal effort
Emotional discomfort may occur
4. Fees & Payment Terms
The Client agrees to the pricing structure selected at enrollment, including:
Pay in Full
Payment Plan
Promotional or Discounted Offer
All payments are:
Non-refundable
Non-transferable
Payment Authorization
The Client authorizes the Coaches to charge the payment method provided in accordance with the selected payment plan.
For payment plans:
Full payment obligation remains regardless of participation
Missed payments may result in removal and/or collections action
5. Refund Policy
All sales are final.
No refunds will be issued under any circumstances, including:
Non-participation
Dissatisfaction
Failure to complete the program
6. Termination
Client Termination
The Client may discontinue at any time
No refunds will be issued
All remaining payments remain due
Coach Termination
The Coaches may terminate this Agreement at their sole discretion if the Client:
Is disruptive or abusive
Violates boundaries
Breaches this Agreement
No refunds will be issued. Access may be revoked immediately.
The Coaches are not required to provide further justification.
7. Mental Health Disclaimer
The Client acknowledges:
This is not therapy or mental health treatment
The Coaches are not licensed mental health professionals
This program does not diagnose or treat conditions
The Client agrees to seek professional support if needed.
8. No Guarantees
No specific results or outcomes are guaranteed.
9. Confidentiality
Coaches will maintain confidentiality except where required by law or risk of harm exists.
The Client agrees not to share proprietary materials.
10. Intellectual Property
All materials and frameworks are owned exclusively by the Coaches.
The Client is granted a limited, non-transferable license for personal use only.
Unauthorized use may result in legal action.
11. Limitation of Liability
To the fullest extent permitted by law:
The Coaches are not liable for any damages
The Client assumes full responsibility
The Client agrees to release and hold harmless the Coaches
12. Governing Law & Jurisdiction
This Agreement is governed by the laws of British Columbia, Canada.
All disputes shall be resolved exclusively in the courts of British Columbia.
The Client submits to this jurisdiction regardless of location.
13. Agreement & Electronic Acceptance
By purchasing, enrolling in, or participating in NEN Coaching, the Client acknowledges that they have:
Read this Agreement in full
Understood all terms and conditions
Agreed to be legally bound by this Agreement
The Client agrees that:
Acceptance may occur via:
Online checkout (including Stripe)
Selecting a checkbox confirming agreement
Submitting payment
Electronic acceptance is legally equivalent to a handwritten signature
Proof of agreement includes:
Timestamp of purchase
Payment confirmation
IP address and/or device data (where available)
Checkbox acceptance
The Client waives any right to dispute enforceability based on electronic acceptance.
14. No Chargebacks / Payment Disputes
The Client agrees not to initiate chargebacks or disputes.
The Client acknowledges that initiating a chargeback constitutes a breach of this Agreement.
If a dispute occurs:
Full payment remains owed
The Coaches may pursue legal recovery
The Client is responsible for recovery costs where permitted by law
Access will be revoked immediately upon dispute initiation.